Frequently Asked Questions

1. What is your minimum quantity, and do you sell one-offs?
Most products have a minimum order quantity, this will vary depending on the product. In some instances, you are able to pay a surcharge to order under the minimum order quantity amount. This is dependant on the product and decoration. Please contact us to discuss your requirements. 

2. Can I order directly through your website?
As there are so many variables with quantity and decoration options, we do not offer online ordering. However, you are able to set up a user account and send us a quote request through the website. We will then be able to contact you and ensure we are able to supply you with accurate pricing for what you require.  

3. What would the turnaround time be on my order?
Turnaround time would be based on the item/s ordered, generally it is around 2 to 3 weeks. However, if you require your order urgently, please give us a call and we can try to work with you and your deadline.

4. How do I supply artwork?
Generally, your artwork is required in a Vector format (EPS or AI) however it depends on the type of decoration you require. In some cases, only a HiRes Jpeg is required.

5. What do you need to know in order to provide a quote?
The following details are required to ensure we can quote you accurately: Item/s you are after, quantity/s required, your logo/artwork, decoration method you prefer and whether there is a specific date you would require the order to be delivered by. It is also helpful if the logo/artwork is provided before quoting to determine colours (for printing, pricing is based on the number of colours in the artwork) or stitches (for embroidery, pricing is determined by how many stitches are in the artwork).

6. Do you supply products that aren’t featured on your website?
Yes! Due to the extensive range of promotional products we offer, it’s not possible to feature them all. Please contact us to discuss your requirements.

7. Can you supply bespoke/custom products?
Yes! This is our specialty. Please contact us to discuss your requirements.

8. Can I order samples?
Yes, we can supply samples, but there is a sample charge of $25 (ex GST), however this charge maybe higher depending on the sample required (e.g. high cost items like Jackets, electronics etc.). Please check our sample policy or contact us for further information.

9. How do I make payment?
We can accept payment via Direct Deposit.

10. What is your order process?
Our process is pretty simple. Once you have signed off your quote, we will provide you with a Sales Order Confirmation and Artwork approval (if required), for you to check and sign off (or make changes if required) then the order is sent to production. Once goods are ready for delivery, we will let you know and send you your invoice. Depending on your payment terms, goods will then be dispatched.